I've been speaking with motivational expert, Mark Bradley about customer service. His program covers the process of discovery and planning. A new module developed by Plasmanet, allows you to make the message stick or remain front of mind. This can help in implementing a change management program like improving customer service. Often when improvements are required, it is the subtle changes in an organisation that can lead to big gains in the customer experience.
If you are interested in discussing this further, please contact me on 01732 80 80 67 or email mark@hopgood.eu
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